WHAT IS YOUR SHIPPING POLICY?
+ Standard Shipping is FREE for all orders within the U.S. There is no minimum purchase required. This is because we incorporate the cost of standard shipping for U.S. orders into the retail price of our products. We choose to do this so the price you see when you're shopping is what you pay. The only thing added at checkout is sales tax. Expedited shipping options are available for an additional fee – these rates are calculated at checkout.
DO YOU SHIP INTERNATIONALLY?
+ Yes! Please note that we are unable to provide free shipping for international orders. Shipping costs vary by country and are calculated at checkout.
HOW LONG WILL IT TAKE TO GET MY ORDER?
+ Since Ingrid makes every candle by hand, you can expect your order to be in the mail within 7 business days after purchase. All orders are shipped via USPS and most should arrive within 5 business days after being scanned at our Brooklyn post office.
PLEASE NOTE: Due to an increase in demand during COVID-19, shipping delays are very likely. Additionally, once your package is handed over to USPS, we are unable to control when your order gets processed and mailed to you. If your tracking number shows no updates for 10 days, please reach out to us at firstname.lastname@example.org and we'll work on finding a solution together.
DO YOU ACCEPT RETURNS?
+ All of our products are made by hand in small batches, so imperfections and variations are normal. This includes: minor discoloration of the wax, small scratches, marks, or dents on the packaging, slightly off center labels, etc. None of these imperfections impact the quality of the product. Due to the handmade nature of our items, we do not accept returns or exchanges. However, if your candle arrives damaged, please fill out this damaged goods form and we will gladly send you a new one or refund your purchase. Please note that you will need to provide a photo of your damaged item.
CAN I CHANGE/CANCEL MY ORDER?
+ We know what it's like to suddenly realize that you've entered the wrong shipping address or accidentally placed an order for the wrong item. That's why we will do our best to accommodate changes to an order within 24 hours of purchase. Just send your order number and your change request to email@example.com
PLEASE NOTE: Because we start preparing your order right away, we can not guarantee that all changes will be accommodated, even if they are requested within 24 hours.